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HDMail Maintenance Options


What is Covered?

For an annual fee, customers can purchase technical support from L-Soft, which provides speedy, personal assistance from our support staff. Free access to new versions is also included.

Additional services, including live updates, which keep your system current with the latest bounce filter and recommended domain policy configurations for optimal deliverability, are also available. Please contact your sales representative for more information.

When is Coverage Available?

Support for our products and services is available on business days from 9 a.m. to 6 p.m. EST (Eastern Standard Time) except during L-Soft holidays. View a list of L-Soft holidays.

What is Your Response Time?

During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.

L-Soft Technical Support Address

(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)

General support
support@lsoft.com


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Product Information


Product Overview
Features & Benefits
Feature Checklist
Operating Systems
Server Appliance
Product Demo
PDF Product Sheet

For Existing Customers

Contact Sales


Getting Started


License Sizes & Pricing
Technical Requirements
Maintenance Options


Resources


About SMTP Servers
About SMTP Deliverability

Documentation
Technical Support
Training
Consulting

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